THE CR3W STUDIO

SERVICE POLICIES & TERMS OF ENGAGEMENT

Last Updated: March 2026

These Service Policies and Terms of Engagement (“Terms”) govern all professional services provided by THE CR3W STUDIO (“THE CR3W”, “we”, “our”, or “us”).

By requesting a quote, approving an estimate, issuing a purchase order, submitting production materials, scheduling services, providing payment, or otherwise engaging THE CR3W in any capacity, the client (“Client”) acknowledges and agrees to be legally bound by these Terms.

These Terms apply whether or not a separate written contract has been executed.

1. LEGAL BASIS OF AGREEMENT

The engagement of services with THE CR3W constitutes a binding commercial agreement under applicable law, including but not limited to:

Mexico

Código de Comercio
Código Civil Federal
Ley Federal del Derecho de Autor

United States

U.S. Copyright Act
U.S. Contract Law (Common Law)
Applicable state commercial regulations

Client actions such as approving an estimate, issuing payment, providing instructions, sending materials, or participating in production activities constitute acceptance of these Terms.

2. SCOPE OF SERVICES

THE CR3W provides professional services within the audiovisual production industry including but not limited to:

Film and video production
Commercial and branded content production
Digital and social media content creation
Post-production services
Video editing and finishing
Creative direction
Production consulting
Crew and equipment services
Production services for agencies, brands, and studios

The specific scope of services for each project will be defined in the corresponding estimate, proposal, or production agreement.

Services not expressly listed in the estimate are not considered included in the project scope.

3. ESTIMATES AND PROJECT SCOPE

All estimates are prepared based on the information available at the time of issuance.

Estimates may be revised if project scope changes, including but not limited to:

script modifications
additional deliverables
extended shoot days
additional crew
additional talent
location changes
expanded post-production work
additional revision rounds

Any modification of scope may require a revised estimate and additional fees.

4. PAYMENT TERMS

Unless otherwise agreed in writing:

Payment is due within forty-five (45) days from Final Delivery.

The Client’s obligation to pay is independent of publication, broadcast, or campaign performance.

Invoices not paid within the agreed terms shall incur a late fee of 1.5% per month (18% annually) or the maximum permitted by applicable law.

THE CR3W reserves the right to:

suspend ongoing work
withhold deliverables
revoke usage rights
pursue collection actions

until all outstanding balances are paid in full.

5. CLIENT DELINQUENCY PROTECTION

If payment remains outstanding beyond 60 days from invoice date, THE CR3W may enforce the following measures:

Immediate suspension of all usage rights.
The Client must cease distribution, publication, or commercial use of the produced content.
Continued use of the material will constitute copyright infringement under:

Mexican Copyright Law
U.S. Copyright Act

THE CR3W may pursue legal remedies including:

recovery of unpaid balances
financial damages
statutory damages
injunctive relief

The Client agrees to be responsible for all collection costs, legal expenses, and attorney fees incurred in recovering unpaid amounts.

6. INTELLECTUAL PROPERTY

All audiovisual materials produced by THE CR3W are protected under international copyright law.

Ownership of all materials remains with THE CR3W until full payment has been received.

Upon full payment, the Client receives limited usage rights as defined in the estimate or project agreement.

Unless otherwise specified, THE CR3W retains the right to:

display the work in portfolios
include the project in showreels
present the work for promotional purposes
submit the project to industry awards or festivals.

7. CLIENT APPROVALS DURING PRODUCTION

If the Client or their representative is present during production, they are responsible for approving:

talent performances
wardrobe
art direction
script execution
creative direction

Once production has concluded, creative changes requiring reshoots are not included unless technical failure occurred.

Reshoots requested by the Client will require a new production estimate.

8. REVISION POLICY

Each project includes the number of revision rounds specified in the estimate.

Additional revisions requested beyond the agreed scope may result in:

additional fees
revised delivery schedules
additional production work.

Failure by the Client to provide feedback within five (5) business days after delivery of a revision may be considered approval of the material.

9. RUSH FEES / EXPEDITED SERVICES

Projects requiring accelerated timelines may incur Rush Fees.

Rush Fees may apply when:

production timelines are shortened
delivery deadlines are expedited
overnight editing or rapid turnaround is required.

Rush Fees are determined based on project complexity and resource allocation.

10. OVERTIME PRODUCTION

Standard production days are typically scheduled as 10-hour production days.

Any additional production time beyond the agreed schedule may result in:

overtime crew compensation
additional equipment rental costs
extended production fees.

These costs will be invoiced to the Client according to industry standards.

11. FINAL DELIVERY

Final Delivery constitutes completion of the services agreed upon.

Deliverables may include:

final video files
broadcast masters
social media versions
platform-optimized formats.

Unless otherwise agreed, editable project files are not included in final delivery.

12. DATA RETENTION

THE CR3W retains project files for 45 days following Final Delivery.

After this period, files may be permanently deleted.

Clients requiring long-term storage must request archival services.

13. CANCELLATIONS AND KILL FEES

If a project is cancelled after pre-production has begun, THE CR3W reserves the right to charge Kill Fees.

Kill Fees may include compensation for:

pre-production work
reserved crew
equipment bookings
location permits
administrative preparation
creative development.

Kill Fees reflect industry standard practices in professional film and commercial production.

14. FORCE MAJEURE

THE CR3W shall not be liable for delays or failure to perform due to circumstances beyond reasonable control, including:

natural disasters
government restrictions
health emergencies
labor strikes
theft
civil unrest
transportation disruptions
power failures.

In such cases, both parties will make reasonable efforts to reschedule the project.

15. AI AND SYNTHETIC MEDIA POLICY

Unless expressly authorized in writing:

THE CR3W content may not be used to train artificial intelligence models
THE CR3W footage may not be used to generate synthetic or AI-derived media
talent likenesses may not be digitally replicated or modified using AI tools.

Unauthorized use may constitute violation of intellectual property and publicity rights.

16. LIMITATION OF LIABILITY

THE CR3W shall not be responsible for:

misuse of content by the Client
copyright violations from materials supplied by the Client
platform algorithm changes
content removal by digital platforms
marketing performance results.

17. GOVERNING LAW

These Terms shall be governed by applicable laws of:

The United Mexican States
The United States of America where relevant

Any dispute shall first be addressed through good faith negotiation.

If unresolved, disputes may be pursued through the appropriate legal jurisdiction.

18. PROFESSIONAL INDUSTRY STANDARDS

THE CR3W operates in accordance with professional standards established within the international audiovisual production industry.

These policies reflect common practices used by production companies operating in Mexico, Los Angeles, New York, and global commercial markets.