Last Updated: June 2026

These Service Policies and Terms of Engagement (“Terms”) govern all services provided by THE CR3W STUDIO (“THE CR3W”, “we”, “our”, or “us”) to any client, agency, brand, organization, company, or individual (“Client”).

By requesting a quotation, approving an estimate, issuing a purchase order, providing instructions, supplying materials, making payment, scheduling services, participating in production activities, or otherwise engaging THE CR3W, the Client acknowledges, accepts, and agrees to be bound by these Terms.

These Terms apply to all projects and engagements unless superseded by a separately executed written agreement signed by both parties.

1. Legal Relationship

The engagement of THE CR3W constitutes a legally binding commercial relationship between the parties.

The validity and enforceability of this relationship may be evidenced through written agreements, approved estimates, purchase orders, invoices, email communications, electronic approvals, payment records, project correspondence, or any other documented conduct demonstrating mutual intent to engage professional services.

THE CR3W operates under the applicable laws and regulations of the United Mexican States and in accordance with internationally recognized business practices within the audiovisual, creative, advertising, and media production industries.

2. Services

THE CR3W provides professional creative and production services including, but not limited to, audiovisual production, branded content, commercial production, social media content, post-production, editing, creative development, production consulting, production management, crew services, equipment coordination, and related creative solutions.

The specific scope, deliverables, timelines, fees, and project requirements shall be defined in the applicable estimate, proposal, statement of work, production agreement, or other project documentation approved by the Client.

Any service not expressly included in the approved scope shall be considered outside the project and may require additional fees.

3. Estimates, Scope Changes, and Additional Services

All estimates are prepared based on the information available at the time of issuance.

Any modification to the approved scope, including creative direction, production requirements, schedules, locations, deliverables, revision requests, talent requirements, technical specifications, or post-production needs, may require a revised estimate and corresponding adjustment to project fees, timelines, and resource allocation.

THE CR3W reserves the right to suspend implementation of scope changes until such modifications have been reviewed and approved by both parties.

Verbal requests, written communications, messaging applications, email approvals, or production-day instructions that materially alter the scope may constitute authorization for additional services and associated costs.

4. Fees and Payment Terms

Unless otherwise agreed in writing, invoices are payable within forty-five (45) calendar days from Final Delivery.

The Client’s obligation to pay is not contingent upon publication, distribution, campaign performance, audience engagement, commercial success, internal approvals, or third-party outcomes.

Late payments may accrue interest at a rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.

THE CR3W reserves the right to suspend ongoing work, withhold deliverables, revoke usage rights, postpone future services, or pursue collection actions until all outstanding balances have been paid in full.

5. Delinquent Accounts

If payment remains outstanding beyond sixty (60) calendar days from the invoice date, THE CR3W may take all reasonable measures necessary to protect its financial and intellectual property interests.

Any usage rights granted to the Client shall be deemed suspended until full payment is received.

Continued use, publication, distribution, exhibition, broadcast, or commercial exploitation of unpaid work may constitute unauthorized use of copyrighted material and may result in legal action.

The Client shall be responsible for all reasonable costs associated with the recovery of unpaid amounts, including collection expenses, administrative costs, professional fees, and legal expenses where permitted by applicable law.

6. Intellectual Property and Usage Rights

All concepts, creative materials, production assets, footage, project files, graphics, edits, audiovisual works, and related materials created by THE CR3W remain the intellectual property of THE CR3W until full payment has been received.

Upon receipt of full payment, the Client shall receive the usage rights expressly granted within the approved estimate, proposal, or project agreement.

Unless otherwise agreed in writing, ownership of raw footage, source files, editable project files, production documents, working files, and production assets shall remain with THE CR3W.

THE CR3W reserves the perpetual right to display, publish, reference, exhibit, promote, and include completed projects within portfolios, websites, presentations, showreels, industry publications, award submissions, festivals, marketing materials, and business development initiatives.

7. Client Materials and Third-Party Rights

The Client represents and warrants that all materials supplied to THE CR3W, including logos, trademarks, music, photographs, graphics, scripts, brand assets, and other content, have been lawfully obtained and may be used for the intended purposes.

The Client assumes full responsibility for obtaining any necessary permissions, licenses, releases, approvals, or authorizations related to materials supplied by the Client.

THE CR3W shall not be liable for copyright, trademark, publicity, privacy, or other legal claims arising from materials provided by the Client.

8. Production Approvals

The Client is responsible for reviewing and approving all creative elements presented during the production process.

Where a Client representative is present during filming, photography, recording sessions, or other production activities, approvals provided during production shall be considered final regarding performances, wardrobe, styling, art direction, script execution, locations, framing, and other creative decisions.

Requests requiring reshoots, additional production days, or recreation of approved elements shall be treated as new services unless resulting directly from a technical failure attributable to THE CR3W.

9. Revision Policy

Each project includes only the revision rounds specified within the approved estimate or proposal.

Additional revision requests, substantial creative changes, or modifications outside the agreed scope may result in additional fees, extended schedules, or revised delivery dates.

Unless otherwise specified, feedback not provided within five (5) business days following delivery of review materials may be deemed approval for purposes of project progression and completion.

10. Expedited Services

Projects requiring accelerated timelines, priority scheduling, after-hours work, weekend work, overnight editing, or compressed production schedules may be subject to expedited service fees.

Such fees shall be determined based on project complexity, staffing requirements, scheduling impact, and resource allocation.

11. Production Time and Overtime

Production schedules are based on the hours specified within the approved estimate.

Additional hours beyond the scheduled production period may result in overtime charges, additional crew compensation, equipment extensions, location extensions, transportation costs, and other related expenses consistent with industry practices.

12. Final Delivery

Final Delivery shall be deemed completed when THE CR3W makes the agreed deliverables available to the Client through digital transfer, cloud delivery, physical media, or any other agreed method.

Unless specifically included in the approved scope, editable project files, source files, project timelines, working assets, and raw production materials are excluded from Final Delivery.

Risk of download, storage, backup, and future preservation of delivered materials transfers to the Client upon Final Delivery.

13. File Retention and Archiving

THE CR3W will make reasonable efforts to retain project files for a period of forty-five (45) days following Final Delivery.

After such period, files may be permanently deleted without notice.

Clients requiring long-term retention, archive management, cloud storage, or backup services must arrange such services separately and may be subject to additional fees.

14. File Retention and Archiving

If a project is cancelled, postponed, suspended, or materially delayed after work has commenced, THE CR3W reserves the right to invoice all work completed and commitments incurred up to the date of cancellation.

Such charges may include creative development, pre-production services, crew reservations, equipment bookings, location fees, permit costs, travel expenses, vendor commitments, administrative expenses, and other project-related obligations.

15. Force Majeure

Neither party shall be liable for delays, interruptions, or failure to perform obligations resulting from events beyond reasonable control, including natural disasters, severe weather, governmental actions, public health emergencies, labor disputes, transportation disruptions, infrastructure failures, cyber incidents, civil disturbances, or similar events.

Both parties shall make commercially reasonable efforts to mitigate the effects of such circumstances and, where feasible, reschedule affected services.

16. Artificial Intelligence and Synthetic Media

Unless expressly authorized in writing by THE CR3W, project materials, footage, creative assets, deliverables, and production elements may not be used for the training, development, testing, or enhancement of artificial intelligence systems, machine learning models, synthetic media platforms, or similar technologies.

The digital replication, manipulation, cloning, or synthetic recreation of talent, voices, likenesses, performances, or appearances captured by THE CR3W is prohibited without all necessary written permissions.

17. Limitation of Liability

THE CR3W shall not be liable for indirect, incidental, consequential, special, punitive, or economic damages arising from any project, including lost profits, lost business opportunities, reputational harm, loss of data, marketing performance, advertising results, platform decisions, algorithm changes, or third-party actions.

To the maximum extent permitted by law, THE CR3W’s aggregate liability arising from any project shall not exceed the total fees actually paid by the Client for the specific services giving rise to the claim.

18. Governing Law and Dispute Resolution

These Terms shall be interpreted in accordance with the laws applicable in the United Mexican States.

For international projects, the parties acknowledge that services may be performed across multiple jurisdictions and agree to first attempt to resolve any dispute through good-faith negotiation.

If a dispute cannot be resolved amicably, either party may pursue the remedies available under the applicable laws and competent jurisdiction determined by the nature of the transaction and the parties involved.

19. Professional Standards

THE CR3W operates in accordance with internationally recognized professional standards within the audiovisual, film, television, advertising, branded content, and digital media industries.

The policies contained herein reflect accepted commercial practices used by production companies, creative studios, agencies, broadcasters, and content producers serving local, regional, and international markets.

20. Confidentiality

During the course of a project, either party may receive confidential, proprietary, commercial, technical, creative, financial, or strategic information belonging to the other party.

Both parties agree to maintain the confidentiality of any non-public information disclosed in connection with a project and to use such information solely for purposes directly related to the performance of the services.

Confidential information may include, without limitation, business plans, marketing strategies, unreleased campaigns, product information, scripts, creative concepts, budgets, production methods, technical specifications, customer information, and other materials that would reasonably be considered confidential.

This obligation shall not apply to information that:

• is publicly available through no fault of the receiving party;
• was lawfully known prior to disclosure;
• is independently developed without reference to the confidential information; or
• must be disclosed pursuant to a legal obligation, court order, or governmental requirement.

Nothing in this section shall prevent THE CR3W from identifying the Client as a client relationship or from exercising its portfolio and promotional rights as expressly permitted under these Terms, unless otherwise agreed in writing.

The obligations contained in this section shall survive the completion, termination, or cancellation of the project.

21. Independent Contractor Relationship

THE CR3W performs all services as an independent contractor.

Nothing contained in these Terms, nor in any project agreement, estimate, proposal, or purchase order, shall be interpreted as creating an employment relationship, partnership, joint venture, agency relationship, fiduciary relationship, or other form of legal association between THE CR3W and the Client.

THE CR3W shall retain sole discretion and control over the manner, methods, personnel, equipment, scheduling, production processes, and operational decisions used to perform the services, subject to the approved project scope and agreed deliverables.

THE CR3W shall be solely responsible for the compensation, supervision, management, and contractual obligations of its employees, contractors, freelancers, vendors, and production personnel.

Neither party shall have authority to bind, represent, or incur obligations on behalf of the other unless expressly authorized in writing.

22. Project Inactivity and Abandonment

The Client agrees to provide timely feedback, approvals, materials, information, and cooperation necessary for the completion of the project.

If the Client becomes unresponsive or fails to provide required feedback, approvals, assets, or instructions for a period exceeding thirty (30) consecutive calendar days, THE CR3W reserves the right to place the project on inactive status.

Projects remaining inactive for more than sixty (60) consecutive calendar days may be deemed abandoned at THE CR3W’s discretion.

In such cases, all fees incurred up to the date of inactivity shall remain due and payable. Any request to restart an inactive or abandoned project may require revised schedules, updated pricing, additional administrative fees, or a new project agreement.

THE CR3W shall not be responsible for delays, increased costs, loss of resource availability, or scheduling conflicts resulting from periods of project inactivity attributable to the Client.

23. Entire Understanding

These Terms, together with any approved estimate, proposal, purchase order, statement of work, or project-specific agreement, constitute the entire understanding between the parties regarding the services provided by THE CR3W.

Any waiver, modification, or exception must be expressly agreed to in writing by authorized representatives of both parties.